We are committed to transparency in all our dealings. Please read this policy carefully before enrolling in any of our programs or services.
This Refund & Cancellation Policy ("Policy") governs all fee payments made to Sanah International Private Limited (hereinafter referred to as "Company", "we", "us", or "our") for internship programs, skill development courses, certification programs, NGO collaboration modules, and corporate exposure initiatives offered through our platforms including techskilla.com.
By enrolling and paying fees for any program, you ("Student" / "Participant") acknowledge that you have read, understood, and agreed to this Policy in its entirety. We strongly recommend that all applicants carefully review program details, timelines, and deliverables before making any payment.
General Position: Due to the nature of our academic facilitation and skill-based programs — which involve pre-allocated industry mentor time, partner resources, and administrative coordination — our refund approvals are subject to the timelines and conditions described below.
A refund request may be considered under the following circumstances:
Please Note: Requests made after program commencement will not ordinarily be eligible for a refund unless the Company has cancelled or substantially altered the program content.
The amount refunded depends on when the cancellation request is received relative to the program start date. The following schedule applies:
| Cancellation Timeline | Refund Percentage | Status |
|---|---|---|
| More than 15 days before program start | 80% of fees paid | Eligible |
| 7 – 14 days before program start | 50% of fees paid | Partial |
| Less than 7 days before program start | 0% (No refund) | Not Eligible |
| After program commencement | 0% (No refund) | Not Eligible |
| Program cancelled by Company | 100% of fees paid | Full Refund |
| Duplicate / erroneous payment | 100% of duplicate amount | Full Refund |
Processing Time: All approved refunds will be credited back to the original payment source within 7–10 working days from the date of approval. Bank processing timelines may vary and are outside our control.
To initiate a refund request, please follow the steps below. Incomplete requests will not be processed.
Email us at chandankhargaha21@gmail.com with the subject line: "Refund Request – [Your Full Name] – [Program Name]". WhatsApp requests at +91 9350802001 are also accepted.
Include your full name, registered mobile number, email ID, payment receipt/transaction ID, program name, enrollment date, and reason for cancellation.
Our team will verify your request against enrollment records and payment data within 3–5 working days and notify you of the outcome via email or phone.
Upon approval, refunds are initiated to the original payment method. Expect credit within 7–10 working days depending on your bank or payment provider.
The following fees and situations are strictly non-refundable under any circumstances:
Transfer Option: If you are unable to attend an enrolled batch, we may, at our sole discretion and upon written request, transfer your enrollment to the next available batch of the same program at no extra cost — subject to seat availability.
Sanah International Private Limited reserves the right to cancel, postpone, or modify any program due to insufficient enrolment, unavailability of industry partners, force majeure events, or other operational reasons. In such cases:
In the event of any dispute arising from a refund request or this Policy, we encourage participants to first contact our support team to resolve the matter amicably. If a resolution cannot be reached informally within 15 working days, the matter shall be subject to:
For all refund-related queries, please reach out to us through any of the following channels:
Sanah International Private Limited reserves the right to amend this Refund Policy at any time without prior notice. Changes will be effective upon publication on our website. Continued use of our services after any modification implies acceptance of the revised Policy.
Reach out to our support team for any clarification on fees, refunds, or program enrolment before making a decision.